Shipping Policy

Shipping Policy

Last updated: July 8, 2026

Thank you for shopping with La Curandera / Salsa Curandera.

This Shipping Policy explains how orders placed through https://salsacurandera.com/ are processed, shipped, and delivered.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is received.

Orders are not usually processed on weekends or holidays. During busy seasons, promotions, or high-volume periods, processing times may be longer.

2. Shipping Rates

Shipping rates are calculated at checkout based on the delivery address, package weight, package dimensions, and available carrier services.

The shipping cost shown at checkout must be paid by the customer unless a promotion or coupon specifically states otherwise.

3. Shipping Carriers

We use Envia.com to connect with available shipping carriers.

Depending on availability, destination, package size, package weight, and service selected at checkout, orders may be shipped through carriers such as:

• UPS
• USPS
• DHL Express
• FedEx

Available services and delivery estimates may vary by location.

4. Delivery Times

Delivery estimates are provided by the carrier at checkout. These estimates are not guaranteed and may be affected by weather, holidays, carrier delays, address issues, or other circumstances outside our control.

5. Shipping Destinations

Available shipping destinations and carrier services are shown at checkout.

If no shipping option appears for your address, please contact us before placing your order at:

info@salsacurandera.com

6. Tracking Information

Once your order has shipped, you may receive tracking information by email.

Please allow time for the carrier to update tracking details after the label has been created.

7. Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

We are not responsible for orders delayed, returned, lost, or delivered incorrectly due to an incorrect or incomplete address entered by the customer.

If you notice an address mistake after placing your order, please contact us immediately at:

info@salsacurandera.com

We will do our best to help before the order ships, but we cannot guarantee changes once the order has been processed or shipped.

8. Returned Packages

If a package is returned to us due to an incorrect address, failed delivery attempt, refusal, or other carrier-related issue, the customer may be responsible for additional shipping costs to resend the package.

9. Lost or Delayed Packages

Once an order is handed to the carrier, delivery timing is managed by the carrier. We are not responsible for carrier delays.

If your package appears lost or delayed, please contact the carrier directly using your tracking number. You may also contact us at info@salsacurandera.com so we can review the situation.

10. Damaged Packages

If your Salsa Macha arrives broken due to an issue with our packaging, please review our Return & Replacement Policy.

You must contact us within 30 days of receiving your order and provide photos of the damaged jar(s), shipping box, and packaging.

11. Wholesale Shipping

Wholesale orders may have different shipping costs due to larger package weight and box dimensions.

Shipping for wholesale boxes is calculated using the full shipping box weight and dimensions.

12. Contact Us

For shipping questions, please contact us at:

La Curandera / Salsa Curandera
Operated by Good Stuff For Good People
Contact: Nuria Armenta
Address: 11044 Weeping Willow Way, Nevada City, CA 95959, United States
Website: https://salsacurandera.com/
Email: info@salsacurandera.com